Order processing and Packaging
Safe and fast methods are used by our logistics team to make sure your items arrive on time and in excellent shape. Our well-trained team of packaging and technical staff test all electronic parts in your order, and use protection packaging to prevent damage to any products during transportation.
Shipping Calculator
Shipping costs can be checked once products are added into the shopping cart. There is a shipping estimator that will automatically calculate the shipping costs according to the weight of the items in your cart, even when you clicked out from the shopping cart. (Login is not required). (For Insured shipping, Couriers or Surface Mail shipping quotation, please kindly ask us at info@martbees.com.)
Low Shipping Cost
- Combine shipping - We make shipping cost lowest possible by combine shipping on bulk order
- Absolute shipping cost - Martbees uses the actual shipping weight to calculate the shipping cost of your order
- Free Shipping - We offer free shipping for specified products listed under the Free Shipping Section.
Shipping Methods
When you place an order, you can choose a shipping method from the following:
- Registered Airmail – Low price, and safe. Duration: 5-15 days.
Airmail shipments are carried by the Hong Kong Post to your local post office. It will usually takes about 5 to 15 days for Airmail shipments to arrive your destination. You can track shipments online through the Hong Kong Post website while shipments are still within Hong Kong boarders at http://www.hongkongpost.com and via the local delivery company of the destination country once shipments are reached.
- EMS SpeedPost – Speedy, and safe. Duration: 2-5 days.
The EMS SpeedPost is the local courier shipment service by the Hong Kong Post. Shipments arrive three times quicker than by Airmail, usually requires 2 to 5 days to reach your destination. You will be provided a tracking number for all EMS shipments to track for shipments anywhere, anytime.
Processing Time
Order Process: 1-2 days. Usually same day or next day.
Mail Tracking
If you want to track your parcel(s), please follow this link:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Note: The shipping lead times listed are only for reference purpose. We could not offer any guarantee on the shipping lead times listed. Under exceptional circumstances, longer lead times may apply and shipments may be delayed by your local customs office. The MartBees team is always ready to assist you to resolve shipping problems, but it is your responsibility to make sure the product(s) you ordered comply to your local laws and regulations, please email us before you place the order if you have any questions. In the occurrence of any shipment issues, you are also responsible to contact your local post office or customs to retrieve the parcel. Stamp Duties, import taxes and any other extra charge will be paid by the recipient. The shipping cost is non-refundable once the item(s) has been sent out.
Returning Goods
We will accept merchandise for return that was purchased from Martbees within 7 days of receipt. The merchandise must be in NEW and unused condition and in its ORIGINAL packaging. Mounting and running fuel through a model engine, mounting and installing a gyro on the helicopter, installing radio parts in a model, starting assembly of kits, installing software or discarding the packing material are some examples of what constitutes used merchandise.
Reimbursements
In case of any return of goods (Must be agreed in advance). We will refund the payment with the following exceptions:
1. Restocking Fee , May vary between 15-50% , please consult before return.
2. If paid with Credit card or Paypal, the transaction fee +/- 3.5% will be subtracted.
3. Shipping fees- will be subtracted from the total.
Return Address
COMPANY: Martbees Company Ltd.
ADDRESS: 7D, Block 2 ,Vigor Industrial Building,
No.49-53, Ta Chuen Ping Street,
Kwai Chung, NT, HK
Tel:852-60805710
My parcel has not arrived!
A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 3-6 days. Please understand that we have no control over customs or your countries postal system.
BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.
Lost parcels.
We do not consider a parcel lost until after we have received a missing parcel report from the Hong Kong Postmaster. We can do this after 45 days.
Countries such as Italy, France, Spain, Brazil and South Africa usually need to extend wait times due to customs. However this is not common and we cannot do anything.
Once we have received a missing parcel report and we have a response (no later than 5 days) we can replace your parcel. We will confirm with you on your address during this process.
We do not refund or replace parcels that did not arrive because they were failed to be picked up or sent back and lost in transit when sent back to us or have the incorrect address.
Wrong item received.
Because our company is not operated by robots, there can be a slight margin for human error. If you have received a parcel that is missing an item, has the wrong item or too many items, please contact info@martbees.com, stating your order ID and include a photograph of the incorrect item. Our customer service staff will request a photo of the wrong item if you do not supply one.
We also ask you to check your account, sometimes items can be backordered, in which case you can request a refund, wait or change to another item.
Faulty or broken products
We do not warrant crash damage, under any circumstance.
BESC and electronic components are tested for correct polarity and voltage use prior to being replaced.
We replace all faulty items with new products, but customers must be sent a photo to us as a reference.
We accept no responsibility for the improper installation and use of purchased products.
Also, customers should be known that:
Products MUST be returned to us for replacement. No matter the cost or state of the product.
Shipping fees are non-refundable once goods have been shipped.
Got questions? Ask us.
Our online customer service support team are always ready to assist you to any customer concerns. (For more information on our contact list, please refer to Contact Us)
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